Who We are

Write Concept is a technical communication service provider based in Bangalore, India.
We began our operations in December 2000 and currently work with several clients in Bangalore and overseas.

At Write Concept, we focus on understanding the conceptual aspects of your product, process, or business. This is followed by a detailed analysis of all product features and their interfaces to provide readers of our documents with information at a global level and a feature level. The majority of the work we undertake is in the software product domain. Our documents help users understand your software product and how to use it. We take every measure to provide explanations of key concepts and make information easy to locate and use while maintaining consistency of structure and information throughout the documents.

Years of experience has clarified that users want to find information to their queries in the user documentation of their software product. For this reason, we take care to identify all the questions a user might have and ensure that our documents provide the answers to these questions. We consider the work we do as “empowering users” so that they actually use your product because they have all the information they need. Most of our technical writers have a technical background and this helps them meet the challenges of creating documentation for complex software products.

A characteristic of all our personnel is their zest for work and their ability to meet deadlines. Whether experienced or relatively new to the field, they all seek to improve their skills in the field of technical communication, are motivated to give their best efforts, and focus on achieving client deadlines. In order to upgrade skills, we conduct regular Knowledge Sharing sessions for our team. This is a time when our personnel can conduct or contribute to the session, get their doubts cleared, and also learn new stuff.

Vision and Mission

Our Vision is to become a leading provider of technical communication (technical writing) services.

Our Mission is to deliver high-quality technical documentation that is characterized by clarity, completeness, and accuracy.

Technical Communication Services

At Write Concept we believe in the need to convey technical information in an accurate, concise, and pleasant manner. This is the underlying approach for all our assignments. Our technical writing assignments include:

Project plans, status tracking, and detailed information updates to clients help provide an end result that is on time and within budget.

Why our Projects are Successful

We believe in:

  • Hiring the right people
  • Using the best processes for a particular assignment
  • Managing projects so that they are completed to client satisfaction and on-time

We take a lot of care when selecting a candidate. We seek technical communicators who have a mix of language skills, analytical ability, and the desire to understand technology. Once they are recruited as Write Concept employees, we equip them with pertinent technical writing knowledge and skills. Training for new hires include familiarizing them with technical writing processes, fundamental language skills, and basic domain knowledge. We also provide advice on how to monitor and track their work, once at the client site. This type of practical and hands-on training helps writers to have an edge over other technical writers in the field.

Emphasis on Project Management

Maintaining schedules is important to us. We plan our deliveries together with our clients and ensure that these go according to plan. This is achieved by planning work components as well as technical reviews and editorial reviews. Specific areas of difficulty with regard to the use of tools or how to write certain information blocks are discussed and overcome through discussions with other Write Concept personnel who have worked on similar assignments.

Our Team

Susan Alexander
Founder, Write Concept

The Write Concept team comprises talented and dedicated writers with a technical background.

The team is headed by Susan Alexander

  • An MBA from Bentley College, USA, Susan Alexander has over 28 years’ experience in the technical communication field.
  • Research Associate at Harvard Business School.
  • Worked as a Technical Writer, Technical Editor, and Manager Technical Communication at companies such as Sonata Software India Ltd., Tata Consultancy Services Ltd., Texas Instruments India Pvt. Ltd., and Sallie Mae Solutions.
  • Founded Write Concept in December 2000.
  • Presented papers at international conferences organized by the Society of Technical Communication (STC) and IEEE Professional Communication Society (IEEE PCS).
  • Written several articles on technical communication and has spoken at conferences in India and the US.
  • An active member of the STC India Chapter, Susan was STC India Chapter President in 2004.
  • Won the STC Distinguished Chapter Service Award in 2012.

Our Core Values

  • Business ethics and integrity are fundamental to our operations.
  • Our clients are important to us and working to meet their goals is a priority.
  • We believe that each individual in our team can do quality work provided they are given the right inputs and direction.
  • Work is enjoyable—and everyone determined to do their best will see it that way.
  • Excellence in the work we do, the interactions we engage in, and the achievement of goals

Clients & Testimonials

Some of Our Clients

  • AppPoint Software Solutions Pvt. Ltd.
  • CDC Software India Pvt. Ltd.
  • eGovernments Foundation.
  • Epiance Software Pvt. Ltd.
  • FaceTime Communications India Pvt. Ltd.
  • FirstApex Software Technologies Pvt. Ltd.
  • GXS India Technology Centre Pvt. Ltd.
  • iCreate Software Pvt. Ltd.
  • Lisle Technology Partners India Pvt. Ltd.
  • mPortal (India) Wireless Solutions Pvt. Ltd.
  • Oracle Financial Software Ltd.
  • Oracle India Pvt. Ltd.
  • Robust Designs India Pvt. Ltd.
  • Systat Software Asia-Pacific Ltd.
  • Veryx Technologies Pvt. Ltd.
  • XCM Solutions LLC
  • ZeOmega InfoTech Pvt. Ltd.

Client Testimonials

  • “It was a pleasure working with the Write Concept team. The consistency of approach, the commitment and of course, the final output was commendable.”
    Anup Pai Founder,
    iCreate Software India Pvt. Ltd.

  • “Write Concept has conducted training courses on the best practices of the industry for our Technical Publications Team. After two courses of 7 days each, the Technical Publications division has become very systematic and professional. They now produce reviewable artifacts very early in the project and their final documentation output is of consistent style and conforms to international standards. I have no hesitation in recommending Write Concept to anyone who may require their services.”
    Jayanath Perera Vice President,
    System Integration Products, Eutech Cybernetics Pte Ltd. Singapore

  • Write Concept has worked with us for over 4 years and has consistently produced high-quality product documentation. Their technical writers have demonstrated the ability to rapidly master the use of our software products and work independently to create documentation for these products.
    Rajendran Raghavan,
    GM mPortal India Wireless Solutions Pvt. Ltd.

  • “It has been a pleasure working with Write Concept. The Write Concept team has always been an integral part of ours. The understanding and commitment that Write Concept has shown to our needs is truly appreciable.”
    Venki Muthanna,
    CEO AppPoint Software Solutions Pvt. Ltd.

  • “Write Concept has undertaken different types of assignments for us such as writing business proposals, promotional material, User and Administrator guides and online Help for Web applications. We have been completely satisfied by the quality of content and service and by their responsiveness to changing needs. I wholeheartedly endorse their services and would recommend them to those who need assistance in all kinds of technical documentation.”
    Vijaya Raghavan Managing Director,
    LisleTechnology Partners India Pvt. Ltd.

Contact

222 Indira Nagar Double Road
Domlur 2nd Stage, Indira Nagar,
Bangalore 560071

Cell : +91 98451 97130

info(at)write-concept.com
To apply for work at Write Concept:
email: jobs(at)write-concept.com

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