Customer Relationship Management Systems

We have developed a suite of guides to accompany the CRMS of a major financial services organization.


Data Warehousing

We have developed User Guides, Administrator Guides, case studies, and brochures for a data-warehousing product. The product helps organizations amalgamate information lying in several locations and databases to result in output that shows accurate information.


Finance

We have edited documents and provided consultants to develop online Help for the flagship product of a global financial services provider.


Healthcare

Write Concept has written HTML Help pages for a Web-based system that is used to convert existing patient data into statutory formats required in the US. We also worked with developers to review the API documentation they created using Javadocs for different products and ensured they followed the API documentation standards recommended by Sun Microsystems.

Another assignment in the Healthcare space was to re-engineer a Design Document to conform to the manner in which the product actually worked. This required close interaction with the development team to arrive at the document outline and an understanding of the way the product was designed.


Logistics

Write Concept wrote the User Manual for a product that tracks goods shipments across various global locations and alerts users of the status of the shipment they are seeking.


Performance Appraisal Systems

A large US corporation designed a complex product to that enabled a corporate vision to be separated into areas of focus for different departments within the organization. This resulted in a top-down flow of goals that were assigned across the organization. Assessment of individual and group-level performance tied into the corporate goal set making it possible to assess how effectively the corporate vision was achieved. This system required complex algorithms for computing performance and this was documented in a printed User Guide and Administrator Guide. Online Help for the system was also developed.


Research-based Web Content

A product company that develops products in the Multivariate Analysis arena required content for their site. Write Concept researched information in several company repositories to gather information about the various scientific methods handled by the products as well as case studies of their use in different verticals.